Question 1

How do I book a bespoke trip with PLEASURE LUXURY TRIPS?

Accepted Answer

Begin by submitting a consultation request through our website or contacting us directly. Our travel designers will schedule a detailed consultation to understand your preferences, after which we'll create a custom itinerary tailored to your vision.

Question 2

What payment methods do you accept?

Accepted Answer

We accept bank transfers, major credit cards (Visa, Mastercard, American Express), and can arrange alternative payment methods for high-value bookings. A deposit is required to secure your reservation, with the balance due as per your payment schedule.

Question 3

Can I make changes to my booking after confirmation?

Accepted Answer

Yes, we understand that plans can change. Modifications are subject to availability and may incur fees depending on the service provider's policies and timing of the request. Contact your dedicated travel designer for assistance.

Question 4

How far in advance should I book my trip?

Accepted Answer

For bespoke trips, we recommend booking 3-6 months in advance to secure the best accommodations and experiences. However, we can also accommodate last-minute requests subject to availability.

Question 5

Do you arrange travel insurance?

Accepted Answer

We strongly recommend comprehensive travel insurance and can connect you with premium insurance providers that specialize in luxury and adventure travel. Insurance is the client's responsibility but we're happy to facilitate the process.

Question 6

Can you help with visa applications?

Accepted Answer

Yes, we provide visa consultation and can assist with documentation and application processes. While we facilitate the process, visa approval is ultimately at the discretion of the relevant authorities.

Question 7

What makes your concierge services different?

Accepted Answer

Our global network of exclusive partnerships gives us access to experiences and venues that aren't available through standard channels. From last-minute reservations at fully-booked restaurants to private viewings at renowned museums, we make the impossible possible.

Question 8

Do you offer group travel planning?

Accepted Answer

Absolutely. We specialize in curating experiences for family celebrations, corporate retreats, and exclusive group events. Our team handles all logistics, from venue selection to daily activities, ensuring a seamless experience for all participants.

Question 9

What is your cancellation policy?

Accepted Answer

Cancellation policies vary by service provider. Generally, cancellations more than 60 days before departure incur a 25% fee, 30-60 days incur 50%, and less than 30 days incur 100%. Some exclusive services may be non-refundable. We recommend reviewing individual booking terms.

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